At Tafer Hotels & Resorts, we deeply care about the health of our members, guests, and associates. We are following the advice of governmental authorities and adhering to public health guidance to be able to offer all members and guests a safe and healthy environment that allows us to provide exceptional service whilst focusing on performing our activities and presenting immaculate facilities. The following plan outlines what Tafer Hotels & Resorts will do to keep our members, guests, associates, and our community safe.
Each department, from the Rooms Division and Food & Beverage to our Dining Room staff and Activities Team, has its own set of standard operating procedures broken down in the summary. It is our commitment to continue to adjust, refine and update the plan as we start to adapt to a New Normal aligning with the industry standards for resorts operations.Read more Download PDF
The Health, Safety and Wellbeing of our associates, members and guests is paramount and our Top Priority.
To ensure that associates, members and guests entering the property are healthy, entry points to the resort will have thermal cameras installed to conduct a non-invasive temperature check and in case of the associates, our security team will be taking their temperatures with a non- contact forehead digital thermometer. Anyone showing a temperature over 99°F / 37°C will be assisted to an area to take a second temperature screening. Any member, guest or associate displaying a temperature over 99°F / 37°C will be directed towards appropriate medical care.
Guests will be advised to practice social distancing by standing at least 6 Feet / 1.8 Meter distances away from other groups of people not traveling with them while standing in lines, using elevators, or moving around the property. As well as on the part of the associates during Check-in or any other interaction when necessary, members and guests will be invited and promoted to practice social distancing of at least 6 Feet / 1.8 Meters.
Associates will be reminded to practice social distancing between members, guests, and fellow colleagues all the time and trained not to touch their faces.
Restaurants will comply with occupancy limits and table distance of 6 Feet / 1.8 Meters. Pool lounge chairs at the pool and beach areas will be arranged to ensure appropriate distancing based on the space available.
All Tafer Resorts will comply with, or exceed local, state, or federal mandated occupancy limits.
Throughout the Resorts, sanitizer dispensers are located in strategic locations such as Bell Desk, Reception, Concierge, Lobby, Restrooms, Restaurants entrance, Bar, Pool and Beach areas, Wellness areas, Spa, Offices and work areas including the heart-of-the-house. Sanitizers are refilled and checked regularly.
The proper procedures are posted on the TV in each room and any associate will invite guests to use the sanitizing hand gel after each interaction if handwashing is not available.
An internal campaign to ensure associates are hand washing at least every 60 minutes and when necessary will be promoted and supervised. For all Food & Beverage associates hand washing is mandatory at least every 30 minutes and whenever necessary.
Guidance posters will be posted throughout the property and on our internal digital channel to remind associates of the correct way to wear and handle masks, wash their hands, sneeze appropriately, and avoid touching their faces.
Our associates have been trained on how to respond swiftly and report any suspected cases of COVID- 19 on property. We will be ready to provide support to our guests. Associates are instructed to stay home if they do not feel well and are asked to contact a supervisor/ manager if they notice a fellow colleague or guest with a cough, shortness of breath, or other known symptoms of COVID-19.
All associates are instructed to notify their respective Manager should they detect any person displaying a cough, shortness of breath or other known symptoms of COVID-19 or a temperature above 99°F / 37°C either during their stay or upon entering the property.
In case of a member or guest, the General Manager or Deputy will contact the member or guest, provide the appropriate PPE, and directs the member or guest to the hotel ́s doctor office for further evaluation.
The hotel doctor adheres to local / state / federal regulations of the health authorities. The hotel and the member or guest will carry out the specific measures and recommendations that the doctor determines after the evaluation.
Associates will receive mandatory training to perform proper hand washing or use sanitizer when a sink is not available. Handwashing will be done routinely at least every 60 minutes (for 20 seconds), after a specific task is completed or after every break before returning to their work area, using the restroom, sneezing, blowing the nose, cleaning, sweeping, mopping, smoking, eating or drinking. For all Food & Beverage associates hand washing is mandatory at least every 30 minutes and whenever necessary.
This practice will be overseen by each supervisor and manager. Proper procedures are posted in all work areas in the heart-of-the-house and reinforced at daily briefings.
All associates will wear the appropriate PPE based on their role and responsibilities. Each employee will be required to wear the provided mask from the moment they enter and while on the property. Gloves will be provided to associates only whose responsibilities require them. Training on how to properly use and dispose of all PPE will be mandatory.
Internal pre-shift briefings will be sectioned to ensure physical distance between associates.
All associates undergo daily training on COVID-19 awareness and overall health, safety, and knowledge.
Shared tools and equipment will be sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios and computers, payment terminals, kitchen implements, engineering tools, safety buttons, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resorts.
All worked and shared areas, such as lobbies, restrooms, elevators, front desk, elevator landings, office centers, entry/exit door handles/knobs, push bars, and light switches, will be cleaned and sanitized routinely.
All contact surfaces to be sanitized at the completion of each shift by our local transportation providers in addition to standard sanitization protocols. Use of mask is mandatory for all bus drivers and associates.
Clearly defined lines and waiting areas are marked to ensure the physical distancing. Digital time clock will be continuously sanitized after each use.
Our associates know that it is forbidden to report to work with a respiratory disease that can be transmitted to others and they must inform their immediate boss in case of presenting any symptoms for proper follow-up.
Temperatures will be taken before the start of every associate’s shift. For managers, temperature checks should be taken when the manager arrives at the hotel. For hourly associates, temperature checks should occur after the associate has clocked in for his/her shift or while the associate is “on-the- clock.”
A security guard wearing gloves and a mask will take the temperature of each associate with a non- contact forehead digital thermometer. Those associates who present a temperature higher than 99°F / 37°C or any other respiratory symptoms such as cough or difficulty breathing, will be sent to a doctor and will not be admitted until they have the corresponding medical authorization.
All associates undergo daily temperature checks and receive ongoing training by medical practitioners on COVID-19 awareness and overall health, safety, and knowledge.
Continuous communication and training with our associates to reinforce our sanitization safety procedures in both front-of-house and heart-of-house areas such as hand washing, use and handling of masks, use of sanitizing gel, disinfection of work areas and reinforcement of healthy distance between associates and guests.
A mandatory training session is implemented for all associates with the aim of eliminating bad practices that put their health at risk, such as constant contact of the face, eyes, nose and mouth while performing their duties, eating snacks during their day, this without the due cleaning and disinfection process, and physical contact between associates such as handshakes and hugs.
TAFER Hotels & Resorts has updated all of our hygiene and sanitization protocols based on the industry standards for resorts operations to ensure that you have a safe stay.
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