Frequently Asked Questions TAFER Rewards

TAFER Rewards

  • What is TAFER Rewards?

    TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

  • What are the benefits of joining TAFER Rewards?

    TAFER Rewards provides members with more choices, better rates, and a more personalized experience. Members always receive the best prices on rooms and suites in all TAFER hotels. Members receive advance notice about exclusive discount offers, which allows them to be first in line for savings. Members enjoy 24/7 access to promotions.

  • What does “personalized experience” mean?

    The personalized experience available to TAFER Rewards members means everything about your stay will be just the way you like it. Preferences such as favorite credit card, favorite dinner entree and drinks, and other choices can be kept on file so members can speed through check-in and receive personalized pampering throughout their stay. Pre-saved preferences allow our staff to provide highly attentive service and an enhanced guest experience. Preferences can always be updated online by logging on and visiting the “My Account” page.

  • What are the participating hotels?

    TAFER Rewards members receive exclusive deals at all TAFER hotels:

    • Garza Blanca Preserve Resort & Spa Puerto Vallarta
    • Hotel Mousai
    • Villa del Palmar Cancún
    • Sierra Lago
    • Garza Blanca Los Cabos

  • Is there a fee to join TAFER Rewards?

    No, membership is always free. Simply complete the online enrollment form to join.

  • How do I join TAFFER Rewards?

    It’s easy to enroll online and start living extraordinarily right away.

Information for New and Returning Members

  • What is “My Account” and how do I use it?

    “My Account” provides you with complete information about your account, and is always available to you when you sign on to To access the “My Account” portal, you must first activate your online account by creating a password. Simply go to the “My Account” box in the upper right-hand corner of any page on, click “Set up online password,” enter your first and last name, country and zip/postal code. That’s it!

  • What is “My Reservation” and how do I use it?

    Your upcoming reservations will appear in this area of the web portal. Go to the “My Account” box in the upper right-hand corner of any page on and sign in. Go to “My Account Overview.” Your reservations will be listed there.

  • What do you mean by “Lowest Price Guaranteed?”

    As a TAFER Rewards member, you are guaranteed the lowest possible cost for your vacation, because you will have access to additional savings on top of published discounted rates.

  • What do you mean by “First in Line for Promotions?”

    As a TAFER Rewards member, you will receive advance notice about exclusive discounts so you can be first in line to enjoy savings, which is particularly beneficial for limited inventory deals.

Planning Your Trip

Cancellation and No-Show Policy