Terms and Conditions

Rates

• Room rates shown on the Garza Blanca Resort & Spa website are charged per room, per night.
• Special Internet rates are valid only when booking through PuertoVallarta.GarzaBlancaResort.com.
• All rates quoted in US dollars (USD) will be converted into local currency (MXP) upon settlement.
• All rates include Tourism Levy and any applicable government taxes.
• Room rates and details are correct at the time of publication and are subject to change without notice.

Hotel Reservations

• Bookings may be made online at PuertoVallarta.GarzaBlancaResort.com, through our call center, or by calling +1 877 845 3791 (US/CAN).
• Reservations are required prior to arrival.
• Reservations are valid only with a Guarantee Deposit.
• Reservation inquiries are not confirmed automatically and will be responded to within 2 working days.
• All reservations made through Garza Blanca’s official website require guests to present the same credit card used for booking and a valid government-issued ID at check-in to ensure transaction security.

Hotel + Flight Reservations

• Garza Blanca Resort & Spa is responsible only for accommodation reservations. For flight-related matters, please contact ReservHOTEL.
• Flights are non-refundable and non-transferable. In some cases, a travel voucher may be issued for future use. To cancel, contact your airline directly. Penalties may apply. Learn more.
• For flight information, call: +1 800 219 2727 (US/Canada), 01 800 099 0214 (Mexico), or +1 305 354 3563 (other countries). Email: [email protected].

Check-in/Check-out

• Check-in is from 4:00 p.m. CST.
• Check-out is at 11:00 a.m. CST.
• Rates are subject to change without notice.
• All-Inclusive Kids Free promotion applies for up to 2 children sharing the parents’ room.
• Additional children must pay the extra child fee at arrival.
• Children 0–3 years stay free under both EP and AI plans.
• Children 4–12 years stay free under EP plan only.
• Early Checkout: No refunds for unused nights.
• Late Checkout: $100.00 USD + tax per extra hour until 7:00 p.m. (EP plan only).
• Crib: No charge.
• Self Parking: No charge.
• Valet Parking: No charge.

Guarantee Deposit Policy

• A deposit is required to guarantee your reservation, and the amount may vary by season or special dates.
• The remaining balance will be charged at check-in.
• Guarantee deposits must be completed within 24 hours after your reservation confirmation.
• Proof of deposit should be emailed to Garza Blanca Resort & Spa.
• Packages and special reservations require a 50% deposit, with the balance due at check-in.
• A government-issued photo ID and a credit card or cash deposit are required at check-in for incidental charges.

Payment

A valid credit/debit card is required at the time of booking. All payments must be made to Garza Blanca Resort & Spa. Credit card details will be used confidentially for processing. A Guarantee Deposit (including room rate, taxes, services, meals, and extras) is required to confirm your reservation.

Change, Cancellation and No-Show Policy

• Reservation changes are subject to room availability.
• Cancellations or changes must be made at least 3 days before arrival to avoid a one-night or full-stay charge.
• Garza Blanca Resort & Spa reserves the right to charge a cancellation fee equivalent to the reserved nights.

Cancellation Fees by Season

• High Season: Cancellations or changes must be made at least 14 days before arrival to avoid a 2-night charge.
• Peak Season: Cancellations or changes must be made at least 45 days before arrival to avoid a full stay charge.
• Low Season: Cancellations or changes must be made at least 3 days before arrival to avoid a one-night charge.

Our Seasons

• High Season: Selected dates during early and mid-year periods.
• Peak Season: Christmas and New Year.
• Low Season: Remainder of the year.

Minimum Stay and Rental Rates

• Low Season: Minimum 1 night stay.
• High Season: Minimum 3 nights stay.
• Peak Season: Minimum 5 nights stay.

Cancellations on the date of arrival or no-shows will be charged for the full length of the reservation. Shortened stays will also be charged in full. Non-refundable special promotions are excluded from this policy.

All-Inclusive Plan

• Children are defined as individuals under 12 years of age.
• All-Inclusive plans are subject to a surcharge per night per extra child and adult.
• Promotional bookings are non-changeable and non-cancellable unless expressly stated otherwise.
• Basic internet service (1MB) is complimentary for unlimited devices. Premium service is available for $15 USD per 24 hours for unlimited devices.

Hotel Facilities

Some facilities are complimentary, while others may incur a surcharge. Please verify before booking. The hotel is not responsible for loss or damage to guest property. Safe deposit boxes are provided for guest use at their own risk.

Some rooms are adapted for guests with disabilities. Please inform us if special facilities are required when making your booking.

Pets are not allowed, except for assistance dogs.

Restrictions

• Guests may not bring pets, livestock, bedding, or cooking/heating appliances into the hotel.
• Garza Blanca Resort & Spa reserves the right to confiscate prohibited items without prior notice and charge any incurred costs.
• Drones and air cameras are prohibited in all hotel areas to protect guest and staff privacy.

Guest Behavior

Guests are expected to behave respectfully at all times. Disruptive behavior may result in immediate termination of the reservation without refund.

Examples of inappropriate behavior include:

• Excessive noise.
• Drunken or unruly conduct.
• Offensive behavior towards guests or staff.

If your reservation is terminated, you must vacate immediately. You will be responsible for any damage caused and must settle any charges before departure.

We are not obligated to refund lost accommodation or cover any expenses due to termination.

We may send promotional emails; you can unsubscribe using the link provided in each email or by sending a blank email to [email protected]. We do not share your data with third parties.

These Terms and Conditions are governed by the laws of Mexico.