Flight and accommodation booking policy
MAARLAB RETHINKING SLU, with tax identification number B76811868, ATOL licence number 12023 and registered address at C/ Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife), acts as a travel agency organising combined flight + hotel packages, in accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
The following are the conditions applicable to combined travel bookings (flight + hotel) managed by MAARLAB through the booking engine enabled on this site:
With regard to air travel
· Non-refundable deposit.
· Cancellation or modification of the contracted services may generate management and cancellation fees to be paid by the holder of the booking, as well as, where applicable, the payment of the amounts reported for such cases, subject to the fare conditions.
Regarding accommodation
· Free cancellation policy according to the rate selected, where applicable.
Transportation booking conditions
· Refunds: Transportation is non-refundable. · Online check-in: To avoid additional costs and save time at the airport, we recommend that you use the airline's online check-in, which is usually available on the airline's website 24-48 hours before the scheduled flight departure. Please contact us if you need our assistance. Transit visa: An airport transit visa may be required when you have booked connecting flights. If you do not have the necessary visas, the airlines may not allow you to board. Connecting flights: When traveling with multiple airlines, you generally have to collect your baggage and re-check it at each airport. As this means you must leave the airport transit area, please be aware that the risk of visa complications is higher.
·Extra baggage fees are non-refundable. NOTE: If baggage purchase is not available during the booking process, please contact the airline for extra baggage.
·For flights, we recommend checking in online using the airline's website to avoid extra charges and confirm your flight information with the airline.
·The fare you have purchased may include the option to choose your seat. You can do this once you have made your reservation with your booking reference number on the airline's website.
ATOL Financial Protection (Only for departures from the United Kingdom).
“Your Financial Protection: When you purchase an ATOL-protected flight or a vacation that includes a flight with us, you will receive an ATOL Certificate. This indicates what is financially protected, where you can get information about what this means for you, and who to contact if something goes wrong.”
We, or the suppliers identified in your ATOL Certificate, will provide you with the services listed in the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, another ATOL holder may provide you with the services you have purchased or a suitable alternative (at no extra cost to you). You agree that in such circumstances the alternative ATOL holder will fulfill those obligations and you agree to pay any outstanding amount you owe under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable)."
If we, or the suppliers identified in your ATOL certificate, are unable to provide the listed services (or a suitable alternative, through another ATOL holder or otherwise) due to insolvency, the Air Travel Compensation Fund Trustees may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in exchange for such payment or benefit, you will assign absolutely to those Trustees any claim you have or may have as a result of or in connection with the non-provision of the services, including any claim against us, the travel agency (or your credit card issuer where applicable). You also agree that any such claim may be reassigned to another body if that other body has paid sums that you have claimed under the ATOL scheme.
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